Terms and Conditions
Please read these terms carefully before using our billing and payment portal.
Last Updated: January 1, 2025
1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the billing and payment portal provided by O'Sullivan's Pharmacy Group Limited ("we", "us", or "our") for the purpose of managing invoices and securely making payments for prescribed medicines and pharmacy services.
By accessing or using the portal, you confirm that you accept and agree to these Terms. If you do not agree, you must not use the portal.
2. Who We Are
King's Island, Island Road,
Limerick, V94 T2RF,
Ireland
3. Portal Purpose
This portal is intended for patients and customers to:
View and download invoices issued by O'Sullivan's Pharmacy Group
Make secure payments via our payment provider, Dojo
Manage and view recent transaction history
Raise invoice queries directly to our finance and pharmacy teams
Manage and update patient and Next of Kin contact details
4. Use of the Portal
You agree to use the portal only for lawful purposes and in accordance with these Terms.
You must not:
- Share your secure access link with others
- Attempt to gain unauthorised access to the portal or systems
- Use the portal to transmit false or misleading information
5. Payments
- Payments made through this portal are securely processed by Dojo, a PCI DSS-compliant payment provider.
- We do not store or process your full card details directly.
- Upon successful payment, you will receive a confirmation receipt via email.
If you believe a payment has been made in error, please contact us immediately atniall@osullivanspharmacy.com or call +353 61 445050.
6. Refunds and Disputes
Refunds may be issued where appropriate and subject to validation. Please contact us to request a refund, stating your invoice number and reason for the request. Each refund request will be assessed on a case-by-case basis.
7. Privacy
Your use of the portal is also governed by our Privacy Policy, which sets out how we process and protect your personal data. By using this portal, you consent to such processing and confirm that the data you provide is accurate.
8. Availability and Access
We aim to ensure the portal is available 24/7. However, access may occasionally be interrupted for maintenance or unforeseen technical issues. We will aim to notify users of any planned downtime where possible.
9. Intellectual Property
All content and materials on this portal, including our logo and branding, are the property of O'Sullivan's Pharmacy Group Limited or licensed to us and protected by applicable copyright and trademark laws.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of the portal or delay/failure in processing payments, except where such liability cannot be excluded under applicable Irish consumer law.
11. Amendments
We may update these Terms from time to time to reflect legal, operational, or technical changes. The most current version will always be posted on the portal. Continued use of the portal indicates your acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
13. Contact Us
For questions regarding these Terms or to report issues, please contact:
O'Sullivan's Pharmacy Group Limited
King's Island, Island Road,
Limerick, V94 T2RF,
Ireland
Email: niall@osullivanspharmacy.com
Phone: +353 61 445050
Questions About Our Terms?
If you have any questions about these terms or need clarification on any aspect of our service, please do not hesitate to contact us.
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